Returns & Shipping

Returns & Replacements

Every item is made to order, which means it is specifically produced just for you after your order has been received. Accordingly, ModernMythos does not accept returns or exchanges for any orders. I'm also unable to make any changes or cancellations to orders after the order has been processed. If you believe you have made a mistake with your order, please contact me immediately at hello@modernmythosart.com.

On rare occasions, one or more items in an order may be damaged while in transit. If your order arrives damaged, please provide the following information within 72 hours of the delivery date confirmed in tracking: 1) Your order number; 2) Detailed, clear photos of any and all damage, including photos of the packaging; 3) Any additional information that may be useful, such as packaging or weather issues. This can be provided for review at hello@modernmythosart.com. As per procedure, I am required to file a formal claim with the courier involved. Once the claim has been accepted, a replacement will be arranged ASAP, and you will receive new tracking information to the email originally provided at checkout. 

Shipping

Orders are typically shipped within 1 to 4 business days. Once shipped, you will receive an email with tracking information to keep an eye on progress. Most orders then take 2 to 5 business days in transit, once shipped. However, transit may take longer if: your shipment is crossing national borders; your order overlaps with a seasonal rush or national holiday dates; your shipment requires customs clearance.

If your order is being shipped to a region outside of the UK, EU, USA or Australia, it may be subject to additional customs fees and/or import taxes, as well as customs-related delays. Please check your country's import regulations for information. 

Important: Please be aware that many couriers (including UPS and FedEx) do not deliver to PO Boxes by default of their policy. Customers who use a PO Box for delivery do so at their own risk, and are responsible for any delivery failures or delays that may occur as a result. Please monitor tracking and contact the courier if action or collection is required to complete delivery. 

Delivery

Customers are responsible for monitoring tracking and contacting the courier should delivery issues or delays occur. As the sender, I do not receive tracking updates or delivery alerts; the courier is provided your contact information to ensure efficient communication. 

If delivery is delayed, please check the tracking page to confirm the cause for delay, and contact the courier directly if needed. If there is no clear reason or action to take, please contact me at hello@modernmythosart.com.

If delivery is held due to customs, please follow the instructions provided by the courier or your local customs office to ensure successful delivery. Customers are responsible for any customs fees or import tax applied. Failure to complete customs clearance is considered "delivery refused" (see below). 

If delivery has been diverted, please check the tracking page for details. Some couriers will redirect to a collection point automatically if delivery issues occur. Customers are responsible for collecting their order from the stated collection point before the quoted cut-off date, or arranging a redelivery with the courier. Failure to do so is considered "delivery failed" (see below). 

If delivery is refused, the order may not be eligible for re-shipment. Rejected deliveries are not returned to sender automatically, and may be destroyed. 

If delivery fails, I must receive the order back from the courier before I can arrange for re-shipment. The most common causes for failed delivery attempts include: Incorrect or incomplete address; Address access issues; Multiple failed delivery attempts; Failure to collect. Couriers typically notify recipients of issues, and will re-attempt delivery at least once before returning to sender, so it's important to monitor tracking and respond to delivery failures ASAP. Look out for "Update Delivery" options on the tracking page to manage delivery.

If an order is returned to sender for any reason (except transit damage), re-shipment will only be made after the item is received by sender, and will be subject to a re-shipping fee. Please note that couriers do not prioritise failed or rejected deliveries, so this can take weeks. 

If you experience any delivery issues that you cannot resolve with the courier, please contact me at hello@modernmythosart.com with your order number, and I will help you investigate.