Frequently Asked Questions

Product information

We pride ourselves on quality and want our prints to look their absolute best for you. As such, our prints are museum-grade, meaning they are Giclée printed using the best archival inks and thick 200gsm fine art paper. This is the gold standard of fine art printing, and the same as used by the British Museum, National Gallery and Tate Gallery. 

Our frames are lightweight yet robust, and fitted with sawtooth hangers and a perspex glaze. They’re handmade using ash (UK, USA & EU) or Tasmanian oak (Australia), and are assembled by professional framers in a dust-free environment, arriving at your home crisp, clean and ready to hang. Visit our Frames page for more information on production.

They are! We have taken a number of steps to protect the environment at every stage of production and fulfilment. Our archival inks are water-based, non-toxic and vegan-friendly; Our paper is sourced from sustainably managed forests; Our wood is FSC-certified; And our packaging is all 100% recyclable.

We also try to minimise our carbon footprint as much as possible by bringing fulfilment as close to your doorstep as possible. Not only does this make your order greener, but a lot quicker too!

We love ash due to its lightweight yet robust nature. This makes it easy to handle and inexpensive to ship, ensuring your framed prints are kept safe and affordable.

We plan to explore premium framing options in the future, but for now our focus is on providing a fair price for 'framed-only' shoppers.

There are a number of reasons we opt for perspex > glass for framed prints:

  • Perspex is lighter, which helps keep the product affordable.
  • Perspex is robust, making it easier to package and transit.
  • Perspex is shatterproof, which avoids potentially dangerous transit-damage incidents.
  • Perspex provides UV protection, helping prevent sun damage and fading.

We do not currently offer matts/mounts. Any white borders included (such as seen in our photography or fresco range) are created in print.

We plan to explore adding mounts as an option in the future. Until then, feel free to purchase our prints unframed if you would like to add a mount at home. And don't hesitate to contact us if you would like the art space adjusted to fit your specific mount window.

You can. We only list our most popular sizes. However we can print at a variety of standard print sizes — take a look at our Size Guide for the full spectrum of print sizes we offer, and contact us with your request. We’ll do our best to accommodate where possible. 

Shipping & delivery

We aim to ship unframed orders within 1-4 business days, and framed orders within 2-6 business days. As soon as the order has shipped, we will send you tracking information via email. Visit our Shipping page for more info and approximate delivery ETAs per region. 

You will receive an email with tracking information as soon as we have dispatched your order with the courier. If you do not receive this after 6 business days (and it's not in your junk folder), please contact us and we will resend it for you.

Tracking typically takes 24 hours to generate in the system, and can occasionally take a day or two to reflect the most recent developments. In addition, unforeseen delays can interrupt progress, such as strikes, customs, weather events and holiday rushes.

If you have any concerns about the status of your order, please contact the shipping company directly via the link in your tracking email.

If your tracking shows that the order is still in transit, please allow more time for delivery, or contact the courier directly.

If your order has been confirmed “Delivered” in tracking, but hasn’t arrived, please follow the below steps before reaching out:

  • Check with neighbours, post rooms, security, concierge or anyone else who may have taken custody on your behalf. 
  • Check any hiding spots near your door that the courier may have left it (this is often done to prevent theft or water damage).
  • Check if the package was left in the care of your local post office (this can occur if the item was undeliverable due to address or access issues, and is typically confirmed in tracking).

If your order is overdue and tracking does not provide any info, please contact us (with your order number) and we will investigate.

If your order has been damaged, lost in transit, or contains an error, please contact us with your order number and a photo of the problem. We will arrange a replacement for you ASAP.

If you wish to return an item that is not damaged or misprinted, this is considered "unwanted". Please see the Unwanted Items section of our Returns page for further details.

We do not offer exchanges. To exchange your item, please follow the process for returns and place a new order when you are ready to do so.

Placing your odrer

Please contact us with your order number ASAP. Cancellations will be honoured up to 2 hours after placing the order. If you are a little later than this, please feel free to reach out anyway and we'll see what we can do.

If your order has already been processed and printed, I'm afraid we cannot facilitate a cancellation.

If you have purchased the wrong print [or provided incorrect address information], please contact us ASAP with your order number and the correct details. If your order hasn’t been printed [or shipped] yet, we’ll be happy to make these changes for you.

If there is any cost difference between your original order and your amended order, we may need to process a cancellation and ask you to place a new order instead.

Cancellations will be honoured up to 2 hours after placing the order. If you are a little later than this, please feel free to reach out anyway (as soon as possible), and we'll see what we can do.

Absolutely. Minor edits (eg. size, scale, colour, text etc) we will facilitate free of charge — just contact us prior to ordering to confirm.

Unique or large-scale requests for custom artwork are always welcome. Feel free to contact us any time to discuss.

Don’t worry! Firstly, take a look at your junk folder and search for emails from us "".

If you still can’t find your confirmation email, please contact us — we'll check our orders list and resend it for you.

Not to worry, our packing slips don't include any price information. Just make sure to use your own email/phone details when placing the order (this is what we'll use for confirmation and tracking emails). You may wish to forward pressing notifcations on to them, such as courier alerts.

We do not currently offer gift wrapping or gift notes. But we know many customers would really appreciate this, so we're looking to add it as an option ASAP... Watch this space!

If you received a discount by email, please follow the link provided to apply discount automatically at checkout.

If you’re entering a discount code at checkout, make sure that you have entered the code exactly as provided, with no extra spaces or punctuation.

Be sure to check the relevant conditions — some discounts expire, and others cannot be used on top of existing offers.

If you're still experiencing issues, please contact us and we will investigate.

We require a full shipping address, including a post code, for all orders. Please double-check that your address is filled correctly for each field.

If you are unable to enter your postcode, or elements of your address are not recognized by our site, please contact us with your complete address, and we will look into a solution for you.

Payment and Privacy

You can select your preferred currency by using the drop-down toggle at the top right-hand corner of the site.

We offer credit card payments via Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, and Google Pay, as well as PayPal.

You can select your preferred payment method at checkout.

Your account will be charged on card approval. This can take 2-3 days depending on your bank's processing speed.

If you don't see your preferred payment method, it is unlikely we support it at this time. However feel free to contact us to discuss, and we will accommodate you if possible.

We frequently run seasonal, one-time and exclusive deals, however these apply temporarily and can expire. Keep an eye on our socials and newsletter for the latest discounts!

We constantly strive to improve the services we provide, and we do that by analyzing how you use our website and products.

You can read more about our data & privacy policy here.