Returns & Shipping

Christmas 2024 cut-off dates

Please find my estimated cut-off dates for this year's holiday season below. It’s important to note that these are guideline dates only. It’s always advisable to order gift items as soon as possible – the closer to the cut-off dates, the more risk there is of delay.

If you have any questions about ETAs or would like to discuss a time-sensitive gift, please contact me before placing your order. I’m always happy to help if I can.

UK

18 December

USA

13 December

Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Switzerland

10 December

Denmark, Iceland, Ireland, Portugal, Spain, Sweden

9 December

Finland, Greece, Norway, Poland, Romania, Turkey

4 December

Rest of Europe

2 December

Rest of World

27 November
Returns & Replacements

Every item is made to order, which means it is specifically produced just for you after your order has been received. Accordingly, Modern Mythos does not accept returns or exchanges for any orders. I'm also unable to make any changes or cancellations to orders after the order has been processed. If you believe you have made a mistake with your order, please contact me immediately at hello@modernmythosart.com.

On rare occasions, one or more items in an order may be damaged while in transit. If your order arrives damaged, please provide the following information within 72 hours of the delivery date confirmed in tracking: 1) Your order number; 2) Detailed, clear photos of any and all damage, including photos of the packaging; 3) Any additional information that may be useful, such as packaging or weather issues. This can be provided to me for review at hello@modernmythosart.com. Per procedure, I am required to file a formal claim with the courier involved, and so the customer may have to liaise with the courier to facilitate investigation as required. Once confirmed, a replacement will be arranged ASAP, and you will receive new tracking information to the email originally provided at checkout. Please note that replacements can only be issued to the address originally provided.

Shipping

Print-only orders are typically shipped within 1 to 4 business days, and framed orders within 2-5 business days. Once shipped, you will receive an email with tracking information to keep an eye on progress. Most orders then take 2 to 5 business days in transit, once shipped. However, transit may take longer if: your shipment is crossing national borders; your order overlaps with a seasonal rush or national holiday dates; your shipment requires customs clearance; delivery is delayed due to local service interruptions.

If your order is being shipped to a region outside of the UK, EU, USA or Australia, it may be subject to additional customs fees and/or import taxes, as well as customs-related delays. Please check your country's import regulations for information. Customers are responsible for managing customs clearance. 

PO Boxes: Please be aware that many couriers (including UPS and FedEx) do not deliver to PO Boxes by default of their policy. Customers who use a PO Box for delivery do so at their own risk, and are responsible for any delivery failures or delays that may occur as a result. Please monitor tracking and contact the courier if action or collection is required to complete delivery. 

Delivery

Customers are responsible for monitoring tracking, actioning delivery notifications, and contacting the courier should delivery issues or delays occur. As the sender, I do not receive tracking / delivery updates for each customer shipment. However, I aim to provide accurate updates in collaboration with couriers, and couriers are also provided your contact information for delivery.

If delivery is delayed, please check the tracking page to confirm the cause for delay, and contact the courier directly if needed. If there is no clear reason or call to action, please contact me at hello@modernmythosart.com.
If delivery is held due to customs, please follow the instructions provided by the courier or your local customs office to ensure successful delivery. Customers are responsible for any customs fees or import tax applied. Failure to complete customs clearance is considered "delivery rejected" (see below). 
If delivery has been taken for collection, please check the tracking page to confirm collection address, and collect your shipment within the timeframe provided. 
Important: Customers are responsible for monitoring tracking, actioning delivery notifications, and collecting shipments from the designated collection / access point, or arranging re-delivery with the courier. Failure to do so before the collect-by date is considered "delivery rejected" (see below).
If delivery is refused / rejected, this may result in long delays, re-shipping fees, or total loss. Items 'returned to sender' will not be stored, re-sold or refunded. Instead they will be re-shipped to you, pending payment of re-shipping fees. Please note, not all rejected deliveries are returned to sender automatically, and may be destroyed. Please also note that couriers do not prioritise rejected deliveries, and so the return shipping process can take some time. 
If delivery fails, I must receive the order back from the courier before I can arrange for re-shipment. The most common causes for failed delivery attempts include: Incorrect or incomplete address; Address access issues; Multiple failed delivery attempts; Failure to collect. Couriers typically notify recipients of issues, and will re-attempt delivery at least once before returning to sender, so it's important to monitor tracking and respond to delivery failures ASAP. Look out for "Update Delivery" options on the tracking page to manage delivery directly.
If an order is returned to sender for any reason (except transit damage), re-shipment will only be made after the item is received back to me, pending payment of re-shipping fees. Please note that couriers do not prioritise failed or rejected deliveries, and so the return shipping process can take some time. 

If you experience any delivery issues that you cannot resolve with the courier, please contact me at hello@modernmythosart.com with your order number, and I will help you investigate.